Introduction

Ed Global Academy (including its subsidiaries and international affiliates, hereinafter referred to as “Ed Global Academy,” “we,” “our,” or “us”) is committed to safeguarding the privacy and security of personal data. We recognize the importance of data protection and are dedicated to ensuring that personal information is collected, processed, stored, and shared lawfully and responsibly.

This Privacy Policy (“Policy”) outlines how we handle and protect the personal data of individuals interacting with Ed Global Academy, to ensure compliance with applicable data privacy regulations and maintain trust with our users, customers, and stakeholders.

Purpose of the Policy

• Protect the personal data of all individuals connected with Ed Global Academy.
• Provide transparency regarding how personal data is collected, used, processed, and shared.
• Inform users of the fundamental privacy principles we follow while handling their information.
• Ensure compliance with global data protection laws and ethical handling of user data.

This Policy applies to all individuals ("users," "you") who access, browse, interact with, or transact through our website or digital platforms, including guest users.

Scope of the Policy

This Privacy Policy applies to all services provided by Ed Global Academy, including our:

• Websites and digital properties (e.g., https://www.edglobalacademy.com)
• Mobile applications and online interfaces
• Online educational programs and certification courses
• Any interactions or transactions that involve the processing of personal data

This Policy governs the data management practices of all personnel and systems within Ed Global Academy, including but not limited to:

• Board members
• Directors
• Employees
• Contractors and authorized third parties who may process personal data on our behalf

Programs and Services

Ed Global Academy provides a variety of higher education and industry-relevant certification programs through online platforms. These programs are curated to meet current market demands and career development needs.

This Privacy Policy covers all programs and services offered by Ed Global Academy, unless a separate privacy policy is explicitly provided for a specific service or platform.

Data Privacy Commitment

• Personal data is handled with respect, integrity, and confidentiality
• Data is collected for legitimate, clear, and specific purposes
• Information is stored securely and shared only when absolutely necessary and with appropriate safeguards
• Employees and third parties acting on behalf of Ed Global Academy are trained and expected to follow this policy

When partnering with third-party service providers or platforms, Ed Global Academy ensures that appropriate data protection agreements are in place to maintain consistent privacy standards.

At Ed Global Academy, we are committed to safeguarding your personal information. This Privacy Policy outlines the types of personal data we collect, how we process it, and the measures we take to protect your privacy.

Personal Data We Collect

We collect various categories of personal data to provide and enhance our services:

• A. Identity Information: Name, Gender, Date of Birth, Marital Status, Nationality
• B. Contact Information: Postal Address, Email Address, Phone Number
• C. Educational and Professional Information: Educational Qualifications, Career Objectives, Post-Qualification Experience
• D. Electronic Identification Data: Login Credentials (for registered users), IP Address, Date and Time of Website Visits, Pages Visited and Navigation Paths, Browser Type and Language Settings, Search Queries, Pixel Tags
• E. Inquiry Information: Inquiry form data, Payment info, Recorded communications, Customer service interaction details
• F. User-Generated Content: Submitted projects, Feedback, Exam responses, Webcam recordings, Public forum posts
• G. Marketing Preferences: Marketing choices and preferred communication channels
• H. Behavioral Data: Online interest-based data

Note: We do not collect payment information processed by third-party payment gateways.

Sensitive Personal Data

Sensitive Personal Data includes details about your race, ethnicity, religious beliefs, sexual orientation, political views, union memberships, health, and biometric data. We do not collect or process such sensitive data unless explicitly required and consented to for specific purposes. If you voluntarily provide or upload sensitive data to our platform, you consent to its use in accordance with this policy and applicable laws.

Data Collection Methods

We gather data through various means:

Direct Interactions:

• Registering for seminars, webinars, or other events
• Engaging with our online advertisements
• Registering on our job portals
• Requesting information or quotes
• Providing feedback or participating in surveys
• Interacting with our customer service
• Browsing our website
• Participating in assessments or exams
• Applying for scholarships, refunds, or referrals

Third-Party Sources:

• Access or login details, profile pictures, or other relevant information from authorized third parties
• Information about your visits to our platform and other websites using pixel tags
• Data from service providers, advertising partners, educational collaborators, scholarship programs

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files placed on your device to collect standard internet log information and visitor behavior data. We may also allow third-party advertising companies (e.g., Facebook, Google, Twitter) to place cookies on our website to track your activity and display relevant ads.

Types of Cookies We Use:

• Persistent Cookies: Enhance user experience by remembering your preferences.
• Session Cookies: Temporary cookies that track your interactions during a session.
• Analytical/Performance Cookies: Help us understand website usage and improve functionality.
• Functionality Cookies: Remember your preferences and settings.
• Targeting Cookies: Track your browsing habits to deliver relevant advertisements.

Managing Cookies:

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. For detailed guidance on managing cookies, refer to your browser's help documentation.

Data Analytics and Protection Principles

Data Analytics:
We utilize analytics tools to understand how users interact with our content, which helps us improve our services. These tools may collect information about your usage patterns and interactions with our website. If you prefer to opt out of data collection by certain analytics services, you can do so by following the opt-out instructions provided by those services.

At Ed Global Academy, we are committed to safeguarding your personal data. This Privacy Policy outlines our data protection principles, legal bases for processing personal data, consent practices, and the purposes for which we collect personal data.

Data Protection Principles

We ensure that all personal data obtained and held by Ed Global Academy is:

• Processed fairly, lawfully, and transparently: We handle your data in accordance with applicable laws and ensure transparency in our data processing activities.
• Collected for specific, explicit, and legitimate purposes: Your data is gathered for clearly defined objectives related to our services.
• Adequate, relevant, and limited to what is necessary: We collect only the data essential for the purposes of processing.
• Accurate and up-to-date: We strive to maintain the accuracy of your data and promptly rectify any inaccuracies.
• Not kept longer than necessary: Your data is retained only for as long as needed to fulfill the purposes for which it was collected.
• Processed securely: We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or damage.
• Compliant with international data transfer laws: When transferring data internationally, we adhere to relevant legal requirements to ensure your data's protection.

Legal Basis for Processing Your Personal Data

Depending on the context, Ed Global Academy relies on different legal bases for processing your personal data, including:

• Consent: When you have provided clear and explicit permission for us to process your personal data for a specific purpose.
• Contractual necessity: When processing is necessary to fulfill a contract we have entered into with you or to take steps at your request before entering into a contract.
• Legal obligation: When we are legally required to process your data to comply with a legal obligation, such as record-keeping or reporting requirements.
• Legitimate interests: When processing is based on our legitimate interests, provided these interests are not overridden by your rights and interests. For example, we may process your data to improve our services, communicate with you about relevant updates, or conduct research and analysis.

Consent

Where we rely on your consent as the legal basis for processing, you have the right to withdraw your consent at any time. We will make it easy for you to withdraw consent, such as by providing unsubscribe links in marketing emails or by offering settings in your account preferences.

Purpose of Collecting Personal Data

We collect and use personal data for a variety of purposes, including but not limited to:

• Providing our services: To deliver the educational products, content, and support you request.
• Improving user experience: To personalize your experience and ensure the content is relevant to your interests.
• Communications: To send you service-related notifications, updates, and marketing materials (where permitted).
• Analytics and research: To analyze usage trends and improve our services.
• Security and compliance: To protect our systems, prevent fraud, and comply with legal obligations.

Disclosure of Personal Data

ED Global Academy is an international organization that may share the personal information it collects with other entities within the ED Global Academy group. Examples of third parties with whom ED Global Academy may share Personal Data include:

• Government Authorities: To comply with applicable laws, such as tax and social security regulations, obtain necessary licenses or approvals, or respond to audits or assessments.
• Suppliers and Service Providers: To maintain efficient business operations, including collaborations with technology providers, telecommunications companies, and internet service providers.
• Professional Advisors and Agencies: To conduct background checks, administer benefits and payroll, address disciplinary matters, and maintain emergency contact information.
• Legal Advisors and Auditors: To obtain legal counsel and perform business audits.
• Business Continuity Partners: To ensure preparedness in case of business disruptions.
• Affiliated Companies: To facilitate participation in digital wallets, payment services, or rewards programs.

We require all third parties to uphold the security of your Personal Data and to process it in compliance with applicable laws. Third-party service providers are not permitted to use your Personal Data for their own purposes and may only process it for specified objectives in line with our instructions.

In addition to the examples above, ED Global Academy may share your Personal Data with:

Recipients	Categories of Personal Data Shared	Purpose	Locations
Educational Partners	Personal Identification Data, Personal Characteristics Data, Contact Data, User-Generated Data	To evaluate and assess your progress and performance in programs, report on your progress, and enable the issuance of certificates upon program completion.	Global
Employers, Sponsors, and Scholarship Providers	Personal Identification Data, Personal Characteristics Data, Contact Data, User-Generated Data	If you are enrolled in a program sponsored or funded by your employer or a third-party sponsor, or if you have received a scholarship from an external provider, we may share your Personal Data, including grades and progress evaluations, with these entities during or after the program.	Global
Service Providers	Personal Identification Data, Personal Characteristics Data, Contact Data, User-Generated Data, Financial Data, Electronic Identification Data, Inquiry Data, Marketing Data	To grant access to or share information with contractors and third parties performing services on our behalf under strict confidentiality. Services include billing, sales, marketing, test proctoring, courier services, mentoring, recruitment consulting, content development, advertising, analytics, research, customer service, data storage, security, fraud prevention, credit facilities, payment processing, and legal services.	Global
Third Parties	Personal Identification Data, Personal Characteristics Data, Contact Data, User-Generated Data, Financial Data, Electronic Identification Data, Inquiry Data, Marketing Data, Education and Recruitment Data, Behavioral Data	To provide requested services, facilitate networking activities among current, former, or prospective students, and share contact information with business partners offering products, services, or opportunities that may interest you.	Global
Recruitment Service Providers and Potential Employers	Personal Identification Data, Personal Characteristics Data, Contact Data, User-Generated Data, Education and Recruitment Data	If you opt for our recruitment services or participate in related activities, we will share your information with recruiters and potential employers.	Global
Affiliates and Business Transferees	Personal Identification Data, Personal Characteristics Data, Contact Data, User-Generated Data	We may share your Personal Data with our affiliates for business purposes. Additionally, ED Global Academy may disclose or transfer your Personal Data to an acquirer, assignee, or successor in connection with a sale, merger, or reorganization of all or substantially all of its assets related to your Personal Data.	Global

Data Subject Rights

Depending on your jurisdiction, you may have certain rights regarding the processing of your Personal Data. These rights are not universal and may not apply in all contexts. Subject to applicable laws, your rights may include:

• Right to Access: Request access to your Personal Data.
• Right to Rectification: Request correction of inaccurate, incomplete, or outdated Personal Data.
• Right to Erasure: Request deletion of your Personal Data.
• Right to Withdraw Consent: Withdraw consent where processing is based on consent. Note that withdrawal applies only to future processing activities.
• Right to Object: Object to the processing of your Personal Data.
• Right to Restrict Processing: Request limitations on the processing of your Personal Data.
• Right to Data Portability: Request transfer of your Personal Data to you or a third party.
• Right to Opt-Out: Opt-out of certain third-party transfers.

To exercise these rights, please contact us at [insert contact email]. We may need to verify your identity before fulfilling your request. Please note that the applicability and processing of these rights may vary based on jurisdictional laws. We may decline requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, compromise ongoing investigations, or are impractical. We do not discriminate against individuals for exercising their rights.

If you believe we are unlawfully processing your Personal Data, you may have the right to lodge a complaint with your local data protection authority.

Data Security

Ed Global Academy is committed to implementing robust technical and organizational measures to ensure a high level of security for personal data, both manually and electronically processed. We conduct regular privacy impact and risk assessments to maintain a secure environment for all information.

Our security protocols are designed to prevent unauthorized or unlawful processing of personal information and to protect against accidental loss or damage. We have established comprehensive security management policies and procedures aimed at preventing, detecting, containing, and rectifying any violations that could compromise the confidentiality, integrity, availability, or security of your personal information. These policies assign specific data security responsibilities to designated individuals, incorporate a risk management program with periodic assessments, and provide a robust framework of controls to safeguard your personal data.

International Data Transfers

Ed Global Academy primarily operates and manages its website on servers located within India. However, due to our global operations, your personal data may be stored on third-party data servers in other countries where we offer our products and services.

We engage subcontractors, service providers, and other third parties to facilitate our offerings and provide support services. Consequently, your personal data may be transferred to servers of these entities, which may be located outside your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction.

Where required by applicable law, we will seek your explicit consent for such transfers. By agreeing to this policy, you consent to Ed Global Academy transferring your personal data to affiliated companies, service providers, or third parties worldwide. We take steps to ensure that any transferred personal data receives a level of protection comparable to this policy.

Records Management

Records management encompasses activities required for systematically controlling the creation, distribution, use, maintenance, and disposition of recorded information that serves as evidence of business activities and transactions. Effective records management practices are essential for compliance with information laws and ensure that personal data is retained only as long as necessary for its original purpose, supporting data minimization efforts.

Organization and Responsibilities

The DPO at Ed Global Academy is entrusted with the following responsibilities:

• Advising on Data Obligations
• Monitoring Compliance
• Policy Development
• Access Oversight
• Impact Assessments
• Handling Inquiries
• Liaison with Authorities
• Reporting

Data Retention Policy

Ed Global Academy is dedicated to retaining personal data only for as long as necessary to fulfill the purposes for which it was collected, in compliance with applicable laws and regulations. Our data retention practices include:

• Annual Data Audits
• Data Retention Schedule
• Secure Disposal
• Depersonalization

Procedures

To safeguard personal data, Ed Global Academy has implemented the following measures:

• Designated Responsibilities
• Staff Training
• Risk Assessments
• Consent Management
• Incident Response
• International Data Transfers

Breach Notification

In the event of a data breach that poses a risk to individuals' rights and freedoms, Ed Global Academy will:

• Timely Reporting
• Individual Notification
• Public Communication

External Links on Our Website

For your convenience, Ed Global Academy's website may contain links to external sites operated by third-party organizations. Please be aware that:

• No Endorsement
• Independent Privacy Practices
• User Responsibility

SMS Consent and Communication

When you provide your phone number on our website or through other channels, you consent to receive SMS messages from Ed Global Academy regarding course updates, enrolment, reminders, or promotional offers. Message and data rates may apply. Message frequency may vary. You may opt out at any time by replying STOP.

Information Sharing

We do not sell, trade, or rent your personal information, including phone numbers, to third parties for marketing or lead generation purposes. We may share information only with trusted third-party service providers who help us operate our website, conduct business, or provide services to you — and only if they agree to keep this information confidential and use it solely for the intended purpose.

Data Protection

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse.

Opt-Out Option

If you no longer wish to receive SMS communications, you may opt out at any time by replying STOP to any message, or by contacting us directly at support@edglobalacademy.com.