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E D G L O B A L

Info for

Customer Support

At Ed Global Academy, we're dedicated to ensuring your learning journey is seamless. Whether you have a question about our courses, need assistance with your account, or are experiencing technical difficulties, our support team is always ready to help.

Email: support@edglobalacademyacademy.com

Phone: +XXXXX

Frequently Asked Questions (FAQs)

Get quick answers to some of the most common queries we receive from our students.

  • How do I enroll in a course?

    Simply browse our extensive course catalog, choose the course that aligns with your learning goals, and click on "Enroll". Then follow the easy payment instructions to complete your registration.

  • What are the payment options available?

    We provide multiple payment methods to ensure your convenience, including credit/debit cards, PayPal, and net banking.

  • Can I get a refund if I change my mind?

    Yes, we offer a 7-day refund policy for your peace of mind. If you decide the course isn't for you, just let us know within 7 days of purchase and we’ll process your refund. For more details, please refer to our Refund Policy.

  • Can I access courses on mobile devices?

    Absolutely! Our platform is mobile-optimized, allowing you to learn on the go, whether you’re at home, at work, or traveling.

  • How do I access my course materials?

    Once you’re enrolled, simply log in to your personalized dashboard. All your course materials, including videos, assignments, and resources, will be available for easy access.

  • How long do I have access to the course?

    The access duration depends on the type of course:
    - Certification courses offer lifetime access, so you can revisit materials anytime.
    - Degree programs provide access throughout the length of the program.

  • How do I earn my certificate or degree?

    To earn your certificate or degree, complete all course modules, assignments, and final assessments. Once you meet all the requirements, your certificate or degree will be awarded.

  • How will I receive my certificate?

    Upon successful completion of the course, your certificate will be available for immediate download from your dashboard. It’s that simple!

  • I’m having trouble logging in. What should I do?

    If you've forgotten your password, simply click on "Forgot Password" at the login page to reset it. If the issue persists, don’t hesitate to contact our support team at support@edglobalacademyacademy.com.

  • The course videos aren’t playing. What can I do?

    Make sure you’re using the latest version of your browser. If the issue continues, try clearing your browser’s cache or switching to a different browser. Also, ensure your internet connection is stable for uninterrupted viewing.

Ask Your Questions

Need more help? Contact our support team anytime.

Our Policies - Transparent and Clear

At Ed Global Academy, we believe in complete transparency. Below are some of our key policies:

  • Privacy Policy: Understand how we safeguard your personal information.
  • Refund & Cancellation Policy: Get familiar with your rights and the process for requesting refunds or cancellations.
  • Rescheduling Policy: Learn about our policies on rescheduling course sessions and timing adjustments.